Whether you are recruiting to replace or recruiting for growth, employing the right people in the right areas is essential and directly reflects the quality of service your customers receive. Get it wrong, it can impact your business financially as well as affecting morale and damaging your reputation. Get it right, and it will create a harmonious, productive workforce and create a streamlined platform to perform.
When thinking about recruiting we highly recommend starting with our comprehensive service review to ensure the right skill and cultural fit. This will include:

• Shadowing your employees and mapping out what they do and how they do it
• Recording positives and negatives
• Making recommendations on how to optimise your

The key to employing is to analyse what your business needs. By working with Centric360, we can deliver the intelligence you need to make an informed decision about whether to employ, outsource or automate.
Contact us
“80% of employee turnover is due to bad hiring decisions” - Harvard business School


If you decide to employ, based on intelligence gathered, we will assist you in:

  • Providing a specific job description to attract the right calibre of applicant which will streamline the process significantly.
  • Creating a structured induction programme to get new people up to speed quickly.
  • Measuring their performance during the probation period and
    give support and guidance which will give you the best chance of making a successful recruitment decision.


If you decide to outsource, we can help you find people with specific skill-sets and the right cultural fit.


It is not always necessary to recruit. Often, by using the power of technology, you can optimise business systems and processes meaning that the people you do employ are adding the most value in the right areas.